FAQ

FAQ

Orders

Can I cancel my order?

Potentially yes, if you wish to cancel your order before we ship, the sooner you let us know the better.

Contact info@luxetokill.com with your order details ASAP and we will try our hardest to cancel your order. Once your parcel has been collected by the relevant courier, we cannot reverse this unfortunately. 

Please note that we can make no guarantees to cancel orders prior to shipping but will always do our best. In instances where we were unable to cancel the order we will accept a return.

Can I change my order?

Potentially yes, if you wish to change your order before we ship, the sooner you let us know the better. 

Contact info@luxetokill.com with your order details ASAP and we will try our hardest to amend your order. Once your parcel has been collected by the relevant courier, we cannot reverse this unfortunately. 

Please note that we can make no guarantees to amending orders prior to shipping but will always do our best. 

Not sure if my order went through?

If you're not sure whether your order was successful, please check your email inbox & spam folder for an order confirmation, a successful order will also show in your account if you have one. If you are still unsure, please contact our team at info@luxetokill.com for further assistance.

How often do you re-stock sold out items?

We keep a continual eye what you guys love, so we look to re-stock whenever when we can. There are no set dates though, so keep an eye on the latest stock page or drop us an email on info@luxetokill.com about specific products, and somebody may be able to give you more assistance in specific items. 

Why is my size always sold out?

We try our best to keep all sizes in stock as long as possible, but sizes can sell out earlier than expected. Many of the more exclusive or handmade products we sell are produced by small businesses, who can only supply a limited amount of stock. We recommend you register for our newsletter in your account preferences, so that hopefully you don't miss out.

Can you provide product measurements?

We try our best to keep as many details on the product page itself so please check here first. However if for some reason the specifications you want are not available then please drop us an e-mail at info@luxetokill.com and somebody will be able to help. 

How do I know my footwear size?

All sizes listed on the site are UK and based on the conversion chart which appears on the sizing tab on the product page. Any other relevant sizing info will be provided in the product description if necessary. Contact info@luxetokill.com if you need any further help with sizing.

How do I know my size in jeans?

We try to provide as much advice as possible on the product page itself, but we realise buying jeans online can still be tricky. If you've read the sizing advice provided on the product page and are still unsure, please contact info@luxetokill.com. We'll be happy to help.

I don’t understand a term in the description…

It’s easy for us to forget that everybody isn’t a clothing geek like us… If there’s a term in the description relating to fit or finish that you’re unsure of then contact us on info@luxetokill.com and we’ll help you get to the bottom of it.

Can you order something in for me specially?

We will do our best to accommodate customers requests, however it isn't always possible as a lot of the stock we carry is limited edition - do ask though, e-mail info@luxetokill.com.

Can I pre-order an item now?

Any items available for pre-order will usually say so, on the product page itself. We are unable to make exceptions, particularly with high demand/ low supply items (there's usually at least one person who's been waiting longer than you). We recommend you register for our newsletter in your account preferences, so that hopefully you don't miss out.

 

I purchased an item which is now cheaper in the Sale, can I have a refund?

We understand this can be frustrating, so we offer our Luxe To Kill "7-day-rule" whereby if you do purchase an item and it is then reduced, the difference will be given as a credit note retrospectively on your next purchase made on luxetokill.com as long as your purchase is double or greater the value of the difference between the original purchase price and sale price. So if you bought an item for £40 and it was reduced to £30 then your credit would be £10 and you would be able to use this on items costing £20 upwards.  All shipping costs are also paid by the customer. If you have any queries regarding this get in touch with us at info@luxetokill.com.

Do you have a maximum basket value?

Add as much as you want, there is no limit!

More questions about shipping?

Please see our shipping page for all shipping info & relevant FAQs.

More questions about returns?

Please see our returns page for all returns info & relevant FAQs.